Overview Section 01
NeluxTech Solutions is a Nairobi-based digital agency committed to protecting the privacy of our clients, website visitors, and partners. This Privacy Policy describes how we handle personal information across our website and services.
By using our website or engaging our services, you agree to the practices described in this policy.
Data We Collect Section 02
We collect information in two ways - directly from you and automatically through your use of our website.
| Data Type | Examples | How Collected |
|---|---|---|
| Contact Info | Name, email address, phone number | Contact & inquiry forms |
| Project Details | Business name, project requirements, budget | Client onboarding forms |
| Usage Data | Pages visited, time on site, browser type | Analytics tools (automatically) |
| Communication | Messages, emails, WhatsApp conversations | Direct contact with us |
| Payment Info | Transaction references | Payment processing (we don't store full details) |
How We Use Your Data Section 03
We use the information we collect for the following purposes:
- To respond to your inquiries and deliver the services you've requested
- To communicate project updates, milestones, and deliverables
- To process payments and maintain accurate billing records
- To improve our website experience and understand how visitors use our site
- To send occasional marketing communications (only with your explicit consent)
- To comply with our legal and regulatory obligations
- To protect against fraud, abuse, and unauthorized access
Data Sharing Section 04
We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
- Service Providers: Trusted third-party tools we use to operate our business (e.g., Google Analytics, email platforms). These parties are contractually bound to protect your data.
- With Your Consent: Any other sharing only with your explicit permission.
Cookies & Tracking Section 05
Our website uses cookies and similar technologies to enhance your browsing experience and gather anonymous analytics data. Cookies are small text files stored on your device.
- Essential Cookies: Required for the website to function (e.g., session management). Cannot be disabled.
- Analytics Cookies: Help us understand traffic patterns via Google Analytics. Data is anonymised.
- Marketing Cookies: Used only if you opt in to receive personalised content.
You can manage or disable cookies through your browser settings. Disabling analytics cookies will not affect your ability to use our site.
Data Security Section 06
We implement industry-standard technical and organisational measures to protect your personal information against unauthorized access, loss, or disclosure. These include:
- SSL/TLS encryption for all data transmitted to and from our website
- Restricted access - only the authorized team who need data to do your job can access it
- Regular security reviews and software updates
- Secure, password-protected systems with multi-factor authentication
Your Rights Section 07
You have the following rights regarding your personal data. To exercise any of these, contact us at info@neluxtech.com.
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct inaccurate or incomplete data.
- Deletion: Request that we delete your personal data (subject to legal retention requirements).
- Opt-Out: Unsubscribe from marketing communications at any time.
- Data Portability: Request your data in a machine-readable format.
- Objection: Object to specific uses of your data.
Policy Changes Section 08
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page and - where appropriate, notify you by email.
We encourage you to review this policy periodically. Your continued use of our website after any updates constitutes acceptance of the revised policy.
Contact Us Section 09
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to reach out:
- Email: info@neluxtech.com
- Phone: +254 113 779 017
- WhatsApp: Chat with us
- Address: Nairobi, Kenya